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FAQ

FREQUENTLY
ASKED
QUESTIONS

Everything you need to know about Labelr — for agencies and contractors. Can't find what you're looking for? Get in touch.

QUESTIONS FROM
AGENCY OWNERS

How do I get access to the contractor directory? +
You need to apply for agency access via our Agency Application page. Once approved (typically 3–5 business days), you'll gain access to browse and contact vetted contractors across all disciplines.
What does the vetting process look like for contractors? +
Every contractor is reviewed by a panel of active agency owners — not software. We assess their portfolio, agency experience, white label delivery approach, and communication standards. You can read the full criteria on our Vetting Standards page.
Are contractors available for ongoing retainer work or one-off projects? +
Both. Each contractor profile indicates their availability preference — some are looking for long-term retainer relationships, others prefer project-based engagements. You'll be able to filter and find what suits your needs.
Does Labelr manage the contractor relationship after I'm connected? +
No — and that's intentional. Once you're connected, the relationship is entirely between you and the contractor. Labelr steps back. All contracts, scope, payments, and project management are handled directly between the two parties.
What if a contractor doesn't perform to standard? +
We take quality seriously. If you have a poor experience with a contractor found through Labelr, we want to know about it. Persistent performance issues can result in removal from the platform. You can report concerns to us at hello@agencylabelr.com.
Can I use multiple contractors across different disciplines? +
Absolutely. That's one of the main reasons agencies join Labelr — to build a reliable bench of white label talent across every discipline they offer. You're free to connect with as many contractors as you need.
Will contractors know who my clients are? +
That's entirely up to you and governed by whatever confidentiality arrangements you put in place directly. All Labelr contractors understand and accept the nature of white label delivery — working under your brand, not theirs. We recommend using a simple NDA or confidentiality clause in your working agreements.
How do I apply for agency access? +
Head to our Agency Application page and complete the form. We'll review your application and be in touch within 3–5 business days. We do a brief intro call with most agency applicants before granting access.

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QUESTIONS?

Drop us a message and we'll get back to you within 1–2 business days.